Privacy Policy

Welcome to Jelandro's comprehensive privacy policy. This document explains how we collect, use, store, and protect your personal information when you visit our website, use our beauty styling services, or participate in our learning programs. We're committed to transparency about our data practices and your rights regarding your personal information.

This policy applies to all users of jelandro.it.com, including visitors browsing our content, customers purchasing our services, students enrolled in our programs, and anyone who interacts with our platform. By using our services, you acknowledge that you've read and understood these privacy practices.

We believe in building trust through clear communication about how your data helps us provide better beauty education and personalized styling recommendations. This policy reflects our commitment to protecting your privacy while delivering exceptional service.

We collect various types of information to provide you with personalized beauty recommendations and improve our services. The information we gather helps us understand your preferences, deliver relevant content, and enhance your learning experience.

We also collect information through cookies and similar technologies to enhance your browsing experience and provide personalized content recommendations. This includes session data, preference settings, and analytics information that helps us understand how our users interact with our platform.

Your information enables us to deliver personalized beauty education and styling recommendations tailored to your specific needs and preferences. We use your data thoughtfully and purposefully to enhance your experience with Jelandro.

We process your personal information to provide our core services, including account management, course delivery, personalized styling recommendations, and customer support. Your beauty preferences and feedback help us suggest relevant techniques and occasions that match your style goals.

Communication purposes include sending you course updates, new technique announcements, styling tips, and responding to your inquiries. We may also use your information to send promotional content about new programs or features, though you can opt out of marketing communications at any time.

For service improvement, we analyze usage patterns and user feedback to enhance our platform functionality, develop new educational content, and optimize our recommendation algorithms. This helps us create more effective learning experiences and better serve the beauty community.

We also use your information for security purposes, including fraud prevention, account protection, and maintaining the integrity of our platform. Technical data helps us troubleshoot issues and ensure our services work properly across different devices and browsers.

We maintain strict control over your personal information and only share it with trusted partners who help us deliver our services effectively. We never sell your personal data to third parties for their marketing purposes.

Service providers who assist with our operations may receive limited access to your information, including payment processors for transaction handling, email service providers for communications, cloud storage providers for data hosting, and analytics services for platform improvement. These partners are contractually bound to protect your information and use it only for specified purposes.

We may share aggregated, anonymized data about user preferences and platform usage for industry research and partnership opportunities. This information cannot be used to identify individual users and helps advance beauty education practices across the industry.

Legal compliance may require us to share your information with authorities when necessary to comply with applicable laws, respond to legal requests, protect our rights, or ensure user safety. We will notify you of such requests when legally permitted to do so.

In the event of a business transaction such as a merger or acquisition, your information may be transferred as part of the business assets, though the new entity would be bound by the same privacy commitments outlined in this policy.

You have significant control over your personal information and how we use it. We're committed to honoring your privacy choices and making it easy for you to exercise your rights.

• Access Right: You can request a copy of all personal information we hold about you, including how we've used it and who we've shared it with. We'll provide this information in a clear, understandable format within 30 days.
• Correction Right: If any of your personal information is inaccurate or incomplete, you can request corrections through your account settings or by contacting our support team directly.
• Deletion Right: You can request deletion of your personal information, subject to legal requirements and legitimate business needs. We'll remove your data from active systems within 60 days of your request.
• Portability Right: You can request your personal information in a machine-readable format to transfer to another service provider, helping you maintain control over your data.
• Objection Right: You can object to certain processing activities, particularly for marketing purposes or when we rely on legitimate interests as our legal basis for processing.
• Restriction Right: You can request that we limit how we process your information while we address any concerns or disputes about its accuracy or our use of it.

To exercise any of these rights, contact us using the information provided at the end of this policy. We may need to verify your identity before processing your request to ensure your information's security.

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Your trust is essential to our mission, and we take our security responsibilities seriously.

Our technical safeguards include secure servers, regular security updates, firewall protection, and intrusion detection systems. We also maintain strict internal policies governing employee access to personal information, with regular training on privacy and security best practices.

While we implement robust security measures, no system is completely immune to security threats. We maintain incident response procedures to quickly address any potential security issues and will notify you promptly if any breach affects your personal information.

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws. Our retention practices balance your privacy rights with legitimate business and legal requirements.

Account information and beauty preferences are retained while your account remains active and for two years after account closure to facilitate potential reactivation and maintain service continuity. Usage data and analytics information may be retained longer in aggregated, anonymized form for service improvement purposes.

Financial transaction records are retained for seven years to comply with accounting and tax requirements. Course completion records and certifications may be retained indefinitely to verify your educational achievements and maintain academic integrity.

When retention periods expire, we securely delete your information from our active systems. Backup copies may persist in our disaster recovery systems for additional periods but are not accessible for normal business operations and are eventually purged according to our backup retention schedules.

You can request early deletion of your information by contacting us directly. We'll honor such requests where legally permissible and provide confirmation once deletion is complete.

As we serve users globally and work with international service providers, your personal information may be transferred to and processed in countries other than Malaysia. We ensure appropriate safeguards are in place for all international data transfers.

When transferring data internationally, we rely on adequacy decisions, standard contractual clauses, or other approved transfer mechanisms to ensure your information receives equivalent protection regardless of its location. Our service providers are contractually required to maintain the same privacy standards outlined in this policy.

We regularly review our international data transfer practices to ensure compliance with evolving privacy regulations and maintain the highest standards of protection for your personal information across all jurisdictions where it may be processed.

We use cookies and similar technologies to enhance your experience on our platform, provide personalized content, and analyze site usage. These technologies help us understand how you interact with our services and improve functionality.

Essential cookies are necessary for basic site functionality, including user authentication, security features, and maintaining your session. These cookies cannot be disabled without affecting your ability to use our services effectively.

Analytics cookies help us understand user behavior, popular content, and areas for improvement. This information is used in aggregate form and doesn't identify individual users. Performance cookies help us optimize loading times and ensure smooth functionality across different devices and browsers.

Marketing cookies may be used to show you relevant content and advertisements based on your interests and previous interactions with our platform. You can control marketing cookies through your browser settings or our cookie preference center.

Most browsers allow you to control cookie settings, including blocking or deleting cookies. However, disabling certain cookies may limit your ability to use some features of our platform. We respect your choices regarding cookie preferences and provide clear options for managing these settings.

Our services are designed for users aged 16 and older. We do not knowingly collect personal information from children under 16 without appropriate parental consent. If you believe we have inadvertently collected information from a child under 16, please contact us immediately.

Parents and guardians who discover that their child has provided personal information to us can request deletion of such information. We will promptly investigate and remove any unauthorized information while taking steps to prevent future unauthorized access.

For users between 16 and 18, we recommend parental involvement in decisions about sharing personal information and participating in our educational programs. We encourage open communication between young users and their parents about online privacy and safety.

We regularly review and update this privacy policy to reflect changes in our practices, services, or applicable laws. When we make significant changes that affect how we handle your personal information, we'll notify you through prominent notices on our platform or direct communications.

Minor updates that don't materially affect your rights may be made without individual notification, though we'll always update the "Last Updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

Continued use of our services after policy updates constitutes acceptance of the revised terms. If you disagree with any changes, you can exercise your rights to modify your account settings or discontinue using our services.

We maintain previous versions of our privacy policy for reference and can provide information about specific changes upon request. This helps ensure transparency about how our privacy practices have evolved over time.